You paid but access did not appear
The system should safely retry the delivery and allow support to restore the purchase without charging you again. Repeated payment notifications must not create duplicate access.
Duplicate or incorrect charges
A verified duplicate charge should be refunded through the payment provider. Restoring or retrying a purchase must never charge the customer a second time.
Digital reports or questions already used
Refund eligibility may depend on local law, time since purchase, and how much of the report or question pack was already used. The final checkout will state the applicable rule before payment.
Refunded purchases
A refund or payment dispute may remove unused paid access while keeping the minimum transaction record needed for support and accounting. Already-used AI questions will not silently create a negative balance.
Before paid launch: The final refund window and mandatory consumer rights need professional review for the selling company and target countries.